Our company aims to provide the highest quality service to our clients, and we stand behind our work. If, for any reason, a client is not completely satisfied with our services, we offer a refund of the unused portion of the campaign budget.
To be eligible for a refund, clients must first provide evidence of campaign performance that meets our agreed-upon campaign goals. If we are unable to reach these goals, we will work with our clients to revise the campaign, and if the client is still not satisfied, we will offer a refund.
If a client cancels a campaign before the end of the contract, any unspent funds will be refunded to the client, less any expenses incurred by the company up to the point of cancellation.
Our refund policy holds an agreement between the users of Virtual Billboard (Pty) Ltd advertising platform and Virtual Billboard (Pty) Ltd for 7 days. The period of refund will commence once a user of the Virtual Billboard (Pty) Ltd advertising platform has made a once-off purchase for advertising OR subscribed to be a user of Virtual Billboard (Pty) Ltd.
Once the 7 day period has expired, the user of the Virtual Billboard (Pty) Ltd advertising platform will no longer be eligible to apply for a refund. Once a refund request has been received, Virtual Billboard (Pty) Ltd will review the refund request and get back to the user within 48 hours with an answer approving or rejecting the refund.
Refunds, if applicable:
The user of the Virtual Billboard (Pty) Ltd advertising platform can not request a refund without a valid reason. The user can not request a refund once their campaign has completed the advertising serving time selected by the user themselves. No refunds will be considered on completed campaigns.
Users of the Virtual Billboard (Pty) Ltd advertising platform are held liable to accept the terms and conditions of the Meta Advertising Policy displayed on our website prior to them registering/creating any advertising campaigns.
If the user agrees to these terms and conditions prior to registration, should their ads be rejected by Meta, the user will not be eligible for refund. If the users ads are wrongfully rejected by Meta, the rejected advertising campaign will be reviewed by Virtual Billboard (Pty) Ltd, we will then request a review through Meta to get the ad relooked. The review process can take up to 72 hours. If the same problem occurs, the user will be eligible for a refund.
Once the user’s refund request has been received and inspected, we will send the user an email to notify them. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds, if applicable:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@virtualbillbaordads.com